Servicing and repair for boilers at London business premises

Commercial boilers, serviced and repaired

Neos Engineering services and repairs gas boilers at business premises across all of London, from our base in Camden. Commercial heating is our specialism, and the work is done by Gas Safe registered engineers. One number takes the call around the clock, whether it is a booked service or a boiler that has stopped, and the office gives an arrival window for the address when you ring.

What a commercial boiler service covers

A standard service on one boiler covers:

• The burner, checked as part of every service
• A combustion check with a flue gas analyser, which reads the gases the boiler is producing
• The flue, inspected
• The safety devices and controls, checked

Anything that needs replacing is further work, quoted first.

Planned servicing of a whole plant room goes further. The pumps, valves and pressurisation unit around the boilers are checked too, plant that is close to replacement is pointed out, and the work is priced after a site survey. That is set out on ourplant room maintenance page.

How often a commercial boiler needs a service

The maker's instructions for each boiler set how often it is serviced and what the service includes. The law behind them is regulation 35 of the Gas Safety (Installation and Use) Regulations 1998, which puts the employer in charge of keeping gas appliances, pipework and flues at a workplace in a safe condition. Where no instructions are available, HSE's guidance for landlords recommends a service every year, unless a Gas Safe registered engineer advises otherwise.

Which British Standard applies depends on the boiler's size. BS 6644 applies to gas boilers rated above 70 kW net and up to 1.8 MW, and to a set of smaller boilers whose inputs together pass 70 kW. BS 6798 applies to boilers of 70 kW or less that heat homes, homes in commercial buildings included. More on both inthe law and the standards for commercial boilers, or the short answer onwhat a commercial boiler service includes.

Prices for a business

From £170 + VAT for a standard service. The price is per boiler, and depends on the boiler's make and model. Outside standard hours (8am to 5pm, Monday to Friday), and at weekends, this is charged at twice that: £340 + VAT. Materials, parking and the congestion charge are added where they apply, and further work beyond the package is quoted first.

• Full strip service: from £180 + VAT, per boiler. Like the standard service, the figure depends on the make and model. Out of hours: priced when you call.
• Service and gas safety check together:from £200 + VAT, service and certificate for one boiler. Each extra gas appliance on the certificate is £110 + VAT. Out of hours:priced when you call.
• Gas safety check on its own: from £110 + VAT, per appliance. Out of hours: from £220 + VAT, per appliance.

Breakdowns, any hour

A boiler that fails at a business can be reported 24 hours a day, 365 days a year, and you are given an arrival window on the call. A breakdown call out is charged per engineer:

• 8am to 5pm, Monday to Friday: from £150 + VAT, first hour
• Evenings, nights and weekends: from £290 + VAT, first hour

That first hour includes the call out itself and finding the fault.A call out is charged by the hour, and a return visit or further work is quoted first. Materials, parking, the congestion charge and waste removal are extra where they apply. The hourly rates for every kind of business call out are in thecommercial rates answer.

Gas safety records at business premises

A workplace has no fixed yearly gas certificate in law, but the employer must keep its gas appliances, pipework and flues safe. A gas safety check at a business is recorded appliance by appliance. If the building also has people living in it, such as hotel guests or staff with rooms on site, the landlord rules in regulation 36 apply as well: a check every 12 months on the gas that serves those rooms, written up on a landlord gas safety record.

In full: gas safety duties at a business,whether a business needs a yearly certificate andwhen a shared boiler needs the landlord check. Kitchen gas is covered on ourCommercial Cateringpage.

Replacing a commercial boiler

When a boiler at a business is due for replacement, the new one is priced after a site survey, and the written quote names the boiler before anything is booked. Neos Engineering is a Vaillant accredited installer. The steps from survey to commissioning are on ourboiler installation page.

Sectors and the clients we work for

Neos Engineering works in hospitality, hotels, retail, leisure and entertainment, education, offices, embassies and healthcare. A hotel with guest rooms has gas rules of its own, set out ingas safety in hotels.

Our clients includefacilities management companies,property management companies andblock managers, andall commercial work is on one page.

Accreditations and insurance

Neos Engineering is Gas Safe registered, number 917055. Any engineer can be asked for their Gas Safe ID card, which can be checked against the register:how to check an engineer. Our CHAS and SafeContractor accreditations, £10 million public liability insurance and 12 month guarantee are set out on theapproved supplier checklist, which separates the public registers from the papers we send on request, and on ourabout page.