24 hour emergency plumber in London

Emergency plumber across London

We are based in Camden NW1 and take emergency call outs from businesses and homes across all of London. NW1, NW5, N7 and N1C are the postcodes nearest the base. Wherever you are, the office gives you an arrival window for your address when you call.

What counts as a plumbing emergency

Water or gas going where it should not, or a building or home with no heating or hot water. Most emergency plumbing calls are one of these:

• Burst pipes and major leaks. Water through a ceiling, or a leak you cannot stop at the stopcock. Call first, move furniture second.
• No hot water or no heating. A dead boiler in winter is an emergency. If the fault is the boiler itself, the visit becomes aboiler repair. Some causes can be checked before anyone comes out: seeno hot water and no heating.
• Drains backing up. Sewage in a toilet, gully or manhole is a health risk. Ourblocked drainswork runs on the same 24 hour rota.
• The smell of gas. Call the National Gas Emergency Service free on 0800 111 999 first, at any hour. Open doors and windows, turn off the gas at the meter unless the meter is in a cellar, and do not use electrical switches or a flame. Then call us: our Gas Safe engineers repair and test before the supply goes back on.

What happens when you call

1. The call is answered, whatever the hour. 24 hours a day, 365 days a year. Say what happened and where you are.
2. You get an arrival window. We do not promise 30 minutes. We are based in Camden NW1, and the office tells you roughly when to expect us at your address.
3. The visit is charged by the hour. The first hour covers the call out and finding the fault, and after that the visit is charged by the hour. A return visit or further work is quoted before it goes ahead.
4. The job is done, and it is guaranteed. All work carries a 12 month guarantee, and we hold £10 million of public liability insurance.

What an emergency plumber costs

What the first hour costs depends on when we come, not on whether it is an emergency. From £110 + VAT (£132 inc VAT) per engineer for the first hour between 8am and 5pm, Monday to Friday. Outside those hours, weekends included, the first hour is £198 + VAT (£237.60 inc VAT) for homes, or £290 + VAT for commercial premises. The first hour covers the call out and finding the fault. After that the visit is charged by the hour, with materials and parking added where they apply. A return visit or further work is quoted first.

Our price tool shows the rate for right now.

Common questions:what counts as an emergency at a business,what an emergency plumber costs,night and weekend rates,what is charged on top of the hourly rate,what to do if a pipe bursts,where to find your stopcock andwhat to do if you smell gas.

When the whole block is the emergency

The same 24 hour, 365 day cover extends to commercial buildings, plant rooms, communal boilers and heat networks. See ourplant room maintenance page, or the page forblock managers andfacilities management companies who need a contractor on call.

Where we are based

We are based on Castlehaven Road inCamden, and work for businesses acrossall of London and for homes anywhere inside the M25. When you call, the office tells you how long we will be. Our reviews show jobs in NW1, NW4, W1T, WC1H, E1 and E9.See every area we cover.