Drain clearing and repairs for London commercial buildings

Recurring blockages have a cause

A drain that keeps blocking at a business has a cause, such as fat, wipes, limescale, tree roots or a damaged pipe. On acommercial drainage call out, Neos Engineering clears the blockage, finds out why it recurs and explains the finding. Fixing the cause is further work, and it is quoted before it goes ahead.

Across a portfolio, repeat blockages form a pattern you can budget for and fix.

From emergency call outs to a maintenance schedule

For buildings with known trouble spots we set up planned visits, agreed around the building itself. Blockages become a maintenance line instead of a string of emergencies. On a portfolio, a record of which drains block, at which sites, shows where planned visits or a repair would save the most call outs.

Who is responsible for the drains

In London, a drain pipe that serves only one property and sits inside its boundary is usually the owner's to maintain. Thames Water usually looks after pipes shared with neighbouring properties, pipes beyond the boundary, and the public sewers. In a block of flats, the drains inside the boundary that take waste from more than one flat usually fall to the freeholder or the management company. A tenant should report a blocked drain to the landlord or the letting agent first.Drain responsibility in brief, and who pays in a block of flats.

And 24 hour cover when it is an emergency

Drainage call outs are taken at any hour, every day of the year. We are based in Camden NW1, and when you ring, the office gives an arrival window for the building's address. The record is public: 4.9 average from 229 reviews, CHAS and SafeContractor accredited, 12 month guarantee on all works. Detail on our reviews page.

How a drainage call out is charged

At a business the first hour is£150 + VAT per engineer (weekdays, 8am to 5pm) and £290 + VATout of hours (evenings, nights and weekends). That hour pays for the call out and for finding the fault, and the time after it is charged by the hour. Materials, parking, the congestion charge and waste removal are extra where they apply. Fixing the cause, or a schedule of planned visits, is quoted before it is booked.

Where to go from here

A one off domestic drain belongs on ourblocked drains page. For the supply side, seecommercial plumbing. Facilities and block managers should start with thefacilities managementor block managers page, and commercial kitchens withCommercial Catering. Or get a price to see the call out rate for right now. The areas page lists where we cover.

Common questions:what a commercial call out costs,what is charged on top of the hourly rate andwho unblocks commercial drains.

Guides: why a drain keeps blocking and grease trap rules for kitchens.