Plumbing and heating for the London sites facilities managers run

One contractor across the portfolio

Neos Engineering is a Gas Safe registered plumbing, heating, gas and drainage contractor for facilities management companies, working at sites across all of London from our base in Camden. Planned preventative maintenance and reactive repairs, one 24 hour number, and paperwork that keeps each site's file current. Our review record: 4.9 average from 229 reviews.

Planned and reactive, one way of working

• Planned preventative maintenance: a schedule built around the plant at each site. Servicing, checks and readings on a set rhythm, and anything approaching end of life flagged as soon as we see it.
• Reactive repairs: leaks, breakdowns and blockages, reported by phone or email, with the same number answered out of hours.

What we cover

Plant rooms are where we specialise:plant room and communal heating maintenance on boilers, burners, pumps, valves and the pipework of heat networks, andcommercial boiler servicing and repair for the boilers at your offices, shops and other sites. Alongside that,commercial plumbing, gas work by Gas Safe engineers, andcommercial drainage, including the drains that keep blocking. Coverage isall of London; the areas page maps it.

Raising a job at any site

Your helpdesk calls or emails the office with the site, the fault and the access details. The office books the visit, confirms the hourly rate and gives an arrival window for that site's address. The number is answered around the clock, 365 days a year, for every site on the account. Materials, parking, the congestion charge and waste removal are extra where they apply.

Supplier approval for your sites

CHAS and SafeContractor, Gas Safe registration and £10 million public liability insurance: the fullapproved supplier checklist shows which are on a public register and which we send on request.

Paperwork for each site

For the gas appliances we check or service, the site's file gets the gas safety record or the service record. Where an appliance turns out to be unsafe, HSE guidance has the engineer class it At Risk or Immediately Dangerous and ask permission to turn it off or to disconnect it. Gas duties at a workplace:does a business need a gas safety certificate every year?

How the work is charged

The hourly rate is confirmed when you book. A call out is charged by the hour, and a return visit or further work is quoted first. A drainage call out is charged the same way.From £150 + VAT per engineer for the first hour between 8am and 5pm, Monday to Friday. Outside those hours, weekends included, the first hour is £290 + VAT. The first hour covers the call out and finding the fault. After that the visit is charged by the hour, with materials and parking added where they apply. A return visit or further work is quoted first.

Start with one site

Pick the site that generates the most calls. We survey it, then quote the scope and the price in writing before anything is booked. Then add the next. For managed residential stock, seeproperty management companies; for residential blocks on the portfolio,block managers; for kitchens on your sites,Commercial Catering.

Guides: commercial boiler servicing law andgrease traps in site kitchens.