Plant room and communal boiler maintenance in London

Who looks after communal boilers and plant rooms in London flats?

The freeholder or residents' management company holds legal responsibility, a managing agent runs the building, and aspecialist contractor handles the plant room maintenance: servicing, safety checks and emergency repairs on the communal boilers, pumps and pipe networks. Neos Engineering fills that role across all of London.

This is our specialism. Our engineers service and repair commercial boilers, burners, valves and pressurisation units. Planned work gets a written quote before it is booked, and all works carry a 12 month guarantee.

What a maintenance contract covers

• Planned servicing of communal boilers and plant
• Burner service, combustion checks and flue testing by Gas Safe engineers
• Pump, valve and pressurisation unit checks
• 24 hour emergency response, 365 days a year
• Condition surveys and end of life planning

What a condition survey records

A condition survey goes through the plant room item by item: each boiler and burner, the pumps, the valves and the pressurisation unit, with the age and the state of each one written down. That list is what a freeholder or managing agent plans repairs and replacement from, and it shows which plant is closest to the end of its working life.

Priced on survey, with a written quote before anything is booked. The quote sets out the maintenance schedule and the scope for the plant in the building.

Heat networks and Ofgem

Since 27 January 2026 Ofgem has regulated heat networks, and that includes communal heating where one plant room serves a building split into flats or other separate premises. Networks already running on that date were given deemed authorisation, and each one's operator and supplier have until 26 January 2027 to register it. Those are the organisations that control the heat and hold the arrangements with residents, and registering is their duty rather than the maintenance contractor's. More inheat network regulation for a block of flats, or theshort answer on Ofgem.

The credentials the procurement checklist asks for

Gas Safe registration, CHAS, SafeContractor and £10 million of public liability cover are listed in ourapproved supplier checklist, along with how to check them.

Related work

Blocks we look after usually addcommercial plumbingand commercial drainage: one firm, one number. A single boiler at an office, shop, hotel or school is covered onboilers at business premises. See our pages forfacilities management companies,property management companies andblock managers.

Common questions:what plant room maintenance is,who can service a communal boiler andthe commercial hourly rate.

Guides: how often a communal boiler needs a service,communal boiler breakdowns andthe rules for commercial boiler servicing.