Repairs and gas certificates across a letting agent's managed homes
One contractor for the managed book. Certificates on time, access arranged with tenants, call outs charged by the hour and further work quoted first.
Gas Safe registered · 4.9 average from 229 reviews · £10m insured · 12 month guarantee
One contractor for the managed book
Neos Engineering is a contractor for letting agents across all of London, covering plumbing, heating, gas and drainage. The office takes the job, the engineer arranges tenant access, and the visit is charged by the hour, with any return visit or further work quoted first. Gas Safe registered, £10 million public liability, 12 month guarantee on all works.
How a managed job runs
- Your property manager reports the job by phone or email
- Our office contacts the tenant and arranges access
- The hourly rate is confirmed when you book. A call out is charged by the hour, and a return visit or further work is quoted first.
Certificates on time
An expired gas certificate is the agency's problem first. Send the property list and we handlelandlord gas safety certificates across the book: each CP12 booked as it falls due, the tenant contacted for access, the certificate returned to you. Anything found during the check is flagged to you at the time.
Pricing the agency can defend
The hourly rate is confirmed when the job is booked, and a call out is charged by the hour. A return visit or further work is quoted first, and larger jobs get a written quote. When a landlord queries a repair, the rate and any quote you approved are the answer.
The record your clients will check
Recommending a contractor puts your name next to ours. What a landlord finds on us is 4.9 average from 229 reviews, including 9.95 out of 10 on Checkatrade from 81 reviews, left for CJ Plumbing & Heating, one of the two businesses that merged to form Neos. The full record is onour reviews page.
Related pages
Self managing landlords: ourlandlords page. Buildings under shared management:block managers. The services agencies use most areemergency plumber,boiler repair andblocked drains, and the areas hub shows where we work.
Guides: when the agent holds the gas safety duty andgas safety rules for landlords.
Check us before you recommend us
Rated 4.95 out of 5 on TrustATrader, and 9.95 out of 10 on Checkatrade from reviews left for CJ Plumbing & Heating, one of the two businesses that merged to form Neos. Every review is on a platform we cannot edit, and the links go straight to the originals.
Stars are drawn from each platform’s real score and never rounded up. The average is weighted by how many reviews each platform holds, and uses the lower of the two TrustATrader scores.
Try us on one job
Send us the next repair on your book and judge us on it: booking, access, the work itself.
What agencies ask before the first job
How do you arrange access with tenants?
Our office contacts the tenant, agrees a time, and the engineer attends. If access falls through, you get the reason and a rebooked date, not silence.
Can you take on gas safety certificates across the managed book?
Yes. A CP12 renews every 12 months. Send the property list and we book each renewal as it falls due. The certificate comes back to you for the file.
What does the landlord get to see?
The hourly rate is confirmed when you book. A call out is charged by the hour, and a return visit or further work is quoted first. So when a landlord queries a line on their statement, you know the rate that was agreed and any quote you approved. Larger jobs get a written quote first, which is yours to forward.
Do you cover out of hours emergencies on managed properties?
Yes. The same 24 hour, 365 day line covers managed properties. Route tenants to it or call it yourselves. You get an arrival window either way.
Which areas do you cover?
We work across all of London, from our base on Castlehaven Road in Camden NW1. The public review record shows jobs in NW1, NW4, W1T, WC1H, E1 and E9.